Refund Policy

Last updated: June 2026

We want you to be happy with the service. This explains when minute packs can be refunded.

1. Unused packs

Unused prepaid minute packs may be refunded at our discretion within 14 days of purchase, provided no minutes from the pack have been used.

Minutes already used to process videos are non-refundable, since the compute cost is incurred at processing time.

Email us with your account address and purchase details and we'll help: hello@ai-video-translator.com